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Top 5 Critical Components of Great Customer Experience

Critical components of great customer experience

5,000 business decision makers and customer service/customer experience practitioners were recently surveyed. Here’s what they say are the most critical components of a great customer experience.

  1. Enabling efficient, painless interactions

  2. Providing speedy service

  3. Ensuring customers feel understood

  4. Making relevant information easy to find

  5. Being consistent and connected across channels

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