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Account Manager

Position Overview

The Account Manager serves as the primary day-to-day contact for Rivet|MRO clients, ensuring projects move forward smoothly, on time, and within scope.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple marketing initiatives simultaneously and of varying complexity.

The Account Manager leads projects through initiation, research, and implementation of marketing initiatives.

Client Relationship Management

Serves as the primary point of contact for assigned accounts
Builds strong, trusted relationships with distributor and supplier clients
Communicates timelines, expectations, deliverables, and next steps clearly
Manages client approvals, feedback, and decision-making milestones

Project Coordination & Execution

Manages multiple client projects simultaneously, ensuring deadlines are met
Coordinates assets, information, and approvals required to start and advance projects
Tracks progress and ensure deliverables align with agreed-upon objectives

Internal & Client Collaboration

Works closely with creative teams as well as clients and vendors
Maintains organized project documentation
Attends weekly internal team status and account manager meetings to provide/discuss pertinent project and account management updates
Attend client onboarding/kickoff, retrospective, co-op discussion, and other meetings as needed

Process & Accountability

Follows Rivet|MRO project workflows and timeline standards
Helps reinforce response-time expectations with clients
Identifies opportunities to improve client experience and internal efficiency
Files all and appropriate information in OneDrive and ClickUp

Qualifications & Skills

2 years of experience in account management, project management, or client services
Proficient in Word, Excel, and PowerPoint
Strong written and verbal communication skills
Highly organized with excellent time-management abilities
Familiarity with project management tools (ClickUp or similar a plus)
QuickBooks management: purchase orders, invoicing

Interested? Please reach out to us to find out how to apply.